Mason & Son Plumbing & Heating Inc.
Review Summary
- Positive: Excellent service, skilled and professional team, cost-friendly pricing, thorough and caring, responsive, professional, knowledgeable technicians, prompt, courteous, timely, and straight forward.
- Services: Emergency water line repair, drain backup, pipe replacement, HVAC installation and maintenance, hot water tank replacement, new AC unit installation, and general plumbing needs.
- Specific Technicians Mentioned: Justin, Dave, Robert, and Chris.
- Areas of Excellence: Addressing emergencies with urgency, providing options, cleaning work areas.
- Potential Negative: One instance of being charged for standard parts.
Reviews
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(60 reviews)
Neutralchaos
Excellent service. Had an emergency water line connection toilet break and Mason & Son Plumbing sent a skilled and professional team to my home. In addition, the price for the fix was cost friendly and the completed job looked great. Thank you!
P Kru
Had a major drain back up on Easter causing flooding. I called and explained the problem and told them that I was ok waiting until the next day, and by Monday afternoon the problem was fixed. Justin and Dave were thorough, professional and caring working extra to ensure my issue was resolved and l was satisfied. I've used them before and they never disappoint, they are my "go to" for any plumbing needs. Mason & Son does it again! 100+ year old house + corroded Pipe + Mason & Son = problem solved! Professional, efficient, thorough. Great job, Thanks again.
Mike Altrogge
July 2, 2019
As a former submariner I am used to working with the best of the best and I am glad to say that this company is one of the best of the best in the area. From my initial contact to the completion of annual maintenance they were consistently professional courteous and timely. Robert my HVAC technician displayed outstanding knowledge of the profession and explained all the readings on the refrigeration unit as he went along and cleaned it. I highly recommend this to anybody in the area as I will definitely be using them again.
Anthony
February 2, 2024
HVAC went out on Thursday and by Friday afternoon had a new system installed and running great. Technicians were professional and highly knowledgeable. This company went above and beyond to get this system installed. Justin and Rob outstanding job.
Carli Young
April 24, 2023
David and his team are fantastic. Woke up to my hot water tank leaking water and they had someone here immediately replacing it. I’ve also used them for a new AC unit a few years ago. At the time they warned me I would need a new water tank soon, so I knew who to call once it finally broke. I have a little one so I appreciate the urgency in which they were able to get me in so that he can have a nice warm bath tonight. Thank you again!
Kiara Gentry
From scheduling the appointment to having the services performed everything was top tier. Chris was prompt, polite, and very knowledgeable. Pricing was reasonable. I would definitely recommend Mason and Son for all your plumbing needs.
Starr Penix